In addition to the conventional way of contacting us by telephone or fax during office hours, our new user-friendly online claims notification system allows you to submit information to us more conveniently. The electronic system is particularly useful during peak seasons, such as after a rainstorm or typhoon, when a large number of claims are reported.

For those customers from The Hongkong and Shanghai Banking Corporation Limited in Hong Kong, please click here to notify us your claims online. Please note that The Hongkong and Shanghai Banking Corporation Limited in Hong Kong is an insurance agent authorized by HSBC Insurance (Asia) Limited and HSBC Life (International) Limited. HSBC Insurance (Asia) Limited and HSBC Life (International) Limited are regulated by the Office of the Commissioner of Insurance in the Hong Kong SAR.

You may download the details of the Proof of Loss:

- Please select - AccidentSurance HomeSurance HospitalSurance TravelSurance

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Select the box below to download a list of claim form:

- Please select - TravelSurance Motor Insurance AccidentSurance Liability Insurance Personal Accident Property Insurance Claim Form (For HomeSurance and HSBC Premier Insurance) HospitalSurance FirstCare Death Claim Corporate Medical Claim Form - Inpatient Corporate Medical Claim Form - Outpatient

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You may contact us by:

- Please select - Personal Insurance Corporate Insurance

At HSBC Insurance, our team of professional and experienced claims staff ensure that all the claims submitted by our individual and corporate customers are settled promptly and proficiently. By constantly reviewing our claim procedures, all life, non-life and medical claims are processed with the utmost care and efficiency.