Operations
Business Transformation
Our Business Transformation team turns proposed business and operational model on paper to a manageable operation platform. They plan, implement and monitor our approved improvement recommendation to reduce our operation expenses in future. Also, our Business Transformation people initiate, drive and control business process management so that we can provide better services to our valued customers.
Customer Services
Our Customer Services team always applies our service standard to deliver a satisfactory experience to our valued customers. They add value to our services by delivering superior after-sales service or resolving customers' dilemma through hotline enquiries.
Policy Administration
Our Policy Administration division provides quality works to our business. They consolidate our new business data, handle policy issues and provide on-going client data maintenance. They are also the integral part of customer service management as we value their advices on policy coverage and management of policy amendments and renewals.
Underwriting
Our professional underwriters involve in risk selection and product development. Our Underwriting team collaborates extensively with our actuarial professionals to establish evaluation criteria and classify the insured in accordance with the degree of mortality. Moreover, they are responsible in liaising with services providers and answering enquires from our customers.
Claims
Our professional and dedicated Claims Services team ensures our operational success by addressing our customers' e-motion in facing misfortune via reviewing claims, verifying validity, calculating the correct benefits amount and authorising the payment of benefits in a prompt and cost effective manner. We differentiate ourselves from other competitors by being leading pioneer in claims services, providing proactive claims management services, and managing sustainable relationship with our customers. Moreover, we assist our business by generating valuable management information for reinsurance recovery and risk underwriting.
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