Hong Kong
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Security and Fraud Centre
Security Tips when using:
Internet Banking
- Install anti-virus software and update it with latest virus definition files
- Logon internet banking regularly to check for unusual transaction records. Report to us immediately if any
- HSBC will not display your personal information in emails or ask you to confirm any personal data by replying emails.
Express Banking
- Cover the keypad when you enter your PIN in ATMs
- Never disclose your PIN to anyone, not even someone claiming to be from the bank or the police
- Be cautious and report to the bank if you observe any suspicious devices when using ATM (e.g. Pin hole camera)
Telephone
- Never read out your password or PIN over the phone, not even to HSBC staff
- Remember that Phone PIN verification is not required when you make general enquiries
- Phone PIN verification is only required when you agree to apply for products by inputting them directly into the voice response system
Credit Card
- Do not respond to emails that ask you to provide credit card information and report to us at once
- Check your card expiry date. If a replacement card has not arrived at least one week before your current card expires, contact the bank
- Avoid entering credit card information when using public computers, such as those in internet cafes.
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