Claims and Assistance Services

Making a Claim

Via Online

NOTIFY US OF YOUR CLAIM INSTANTLY WITH OUR NEW ONLINE CLAIMS NOTIFICATION FACILITY

24 hours a day, 7 days a week, you can now be certain that the important details of your claim will be immediately received by us in a clear and consistent format.

During busy periods (e.g. after a storm or Typhoon), this facility will save you from having to wait for an appropriate person to take down your claim details.

Click here to notify us of your claim online.

Via Phone or Fax

Simply call the appropriate telephone claims hotline and one of our professional claims team will help you deal with your claim. For faster assistance, you may also download the appropriate claim form here, and fax that in to us.

In order to help us to deal with your claim as quickly as possible, please have all information regarding the circumstances and details of your claim in hand.

Assistance Services

If misfortune occurs, you may call our 24-hour hotline to seek emergency assistance or referral services.

Free 24-hour worldwide assistance for the following insurance plans :	Assistance services available
FirstCare Outpatient Care	Assistance services provided by the Worldwide Emergency Assistance Hotline: Travel Information; Legal advisory service; Baggage assistance; Medical advisory service; Emergency ticketing; General assistance; Emergency medical evacuation (for Privilege Plan of FirstCare and TravelSurance only);
TravelSurance AccidentSurance HospitalSurance Refundable HospitalSurance IncomeSurance LivingSurance Card Repayment Protection Plan
HomeSurance	Assistance services provided by the Emergency Assistance Hotline: General claims information; Referral services including air-conditioner engineer, plumber, electrician, locksmith, general repair and home nursing; (Services available in Hong Kong SAR only)
Motor Insurance	Assistance services provided by the Emergency Assistance Hotline: General claims information; Traffic regulation inquiry; Referral services including emergency breakdown, towing substitute vehicle arrangement; (Services available in Hong Kong SAR only)
All personal insurance plans	Assistance services provided by the Insurance Services 24-hour Helpline: General claims assistance and enquiries;